Privacy Policy

Introduction

Welcome to the Spa Pavilion Felixstowe. Your privacy is important to us. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you visit our website, book tickets, or engage with our content online.

By continuing to use this website, you consent to the practices outlined below.

Who We Are

Spa Pavilion Felixstowe is an entertainment venue located in the UK.
Website: https://www.spapavilion.uk

What Data We Collect

We may collect and process the following types of personal data:

  • Name and contact details (e.g. for ticket bookings or newsletter sign-ups)

  • Technical data (e.g. browser type, device, operating system)

  • Usage data (e.g. pages visited, time on site)

  • Marketing preferences

How We Collect Your Data

We collect data through:

  • Website forms (e.g. bookings, sign-ups, enquiries)

  • Cookies and similar tracking technologies

  • Third-party tools (e.g. Google Analytics, Meta Pixel)

How We Use Your Data

We use your data to:

  • Process ticket bookings or communications

  • Improve our website’s performance and usability

  • Measure marketing campaign effectiveness

  • Show relevant ads through platforms like Google and Facebook

Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Consent – for analytics and marketing cookies

  • Contract – for booking or enquiry fulfilment

  • Legitimate interests – for site improvements and security

Cookies & Tracking Technologies

Cookies are small data files stored on your device when you visit our site. We use cookies to:

  • Analyse website usage (Google Analytics)

  • Enable core site functionality

  • Deliver targeted advertising (e.g. Meta Pixel, Google Ads)

Typical cookies may include:

  • Google Analytics

  • Facebook/Meta Pixel

  • Session cookies

You can withdraw consent or manage cookies at any time via our cookie banner or your browser settings.

For more info on cookies, visit:
https://www.allaboutcookies.org

Sharing Your Data

We may share limited data with trusted service providers, such as:

  • Google Analytics – View Google’s Privacy Policy

  • Meta (Facebook/Instagram) – View Meta’s Privacy Policy

  • Email providers (e.g. Mailchimp)

We do not sell or rent your personal data.

How We Protect Your Data

We use secure systems, encrypted connections (SSL), and best practices to protect your data. While we work hard to secure your information, no internet-based method is 100% secure.

Your Rights

You have rights under the UK GDPR, including:

  • Access your data

  • Request correction or deletion

  • Withdraw consent at any time

  • Lodge a complaint with the ICO

To request changes to your data, contact us using the details below.

Changes to This Policy

This Privacy & Cookie Policy may be updated from time to time. We recommend checking this page occasionally for any changes.

Contact Us

If you have any questions, please get in touch via the Contact Us page