Terms & Conditions

The Promoter reserves the right to refuse admission to the ticket holder if in the reasonable opinion of the Promoter admission of the holder to the Venue might be a risk to the safety of the audience and/or the holder and/or effect the enjoyment of the audience and/or the running of the performance, for example if the holder appears to be under the influence of drink and/or drugs and/or is acting aggressively.

The Management reserve the right to alter the programme, cast and times due to unforeseen circumstances or reasons beyond the control of The Spa Pavilion. Once purchased the tickets cannot be refunded. Once purchased tickets may only be exchanged for the same priced tickets within the same production, subject to availability, if returned to the Box Office no later than 48 hours prior to the performance. An administration exchange charge of £2.00 per ticket will be made.

Once purchased tickets may not be re-sold or transferred for profit or commercial gain by any other outlet than the Spa Pavilion Box Office or one of its authorised agents. Failure to comply will make the ticket void. As such, tickets re-sold and/or bought on internet auction or ticket re-sale sites will be void and therefore entry to the theatre may be prohibited.

The theatre operates a re-sale service only for shows that have sold out. A £2.00 per ticket fee is payable on all successful re-sales by the seller of the unwanted ticket. The Spa Pavilion cannot accept responsibility for an unsuccessful re-sell. Conditions of sale are available upon request.

The Spa Pavilion charge a booking fee for all purchases made by credit/debit card and cheques. This charge covers administration and financial costs only. On-line and web ticket sales may only be paid for by a Credit Card issued by a UK bank, with tickets posted to the registered cardholder address. All other purchases must be made in person at our Box Office or through an Authorised Agent. Photo ID will be required for non-UK Bank Issued Cards.

Where an event is postponed or cancelled with no alternative performance available, a full refund will be honoured on all tickets purchased including booking fee. No further compensation will be offered.

Some concerts contain high noise levels, pyrotechnics and strobe lighting. Every effort will be made to notify customers by way of signage on the evening. However, we cannot accept responsibility for any issues resulting from the above. If information regarding usage of the above is required prior to the event please contact the Box Office.

Spa Pavilion Ltd is registered with the Data Protection Registrar. In accordance with the GDPR 2016/679 and 2018, customers are asked at the point of sale whether they wish to be contacted with information of future events. If permission is granted, we will NEVER sell or rent your details to any third party. Full details of our Data Protection policy can be obtained on request.

In the event of a performance cancellation, the Management will offer tickets for an alternative performance (subject to availability) to the seat value already purchased or a refund at their absolute discretion. No liability whatsoever is accepted for any loss or damages in excess of the ticket price and booking fee paid.

Important Notices

Latecomers will only be admitted at a suitable break in the performance Patrons behaving inappropriately may be ejected from the theatre - this can include noisy or disruptive children and their parents. Complaints should be directed to the Duty Manager, by email to help@spapavilion.net or in writing to Spa Pavilion Ltd, Undercliff Road West, Felixstowe, Suffolk IP11 2DX. Full terms and conditions are available on our website or from the Box Office All of these Terms & Conditions are governed by English Law


The Spa is a privately owned business, not a state subsidised theatre, however, we make every effort to accommodate those with disability or additional needs. We have two accessible WC’s, in the main foyer and Lounge Restaurant. Complimentary tickets are available for registered carers, without whom the cared for person would not be able to attend and watch the performance. The availability of such complimentary tickets is at our absolute discretion and proof of the status of both the cared for and the carer may be required. If, on attendance, it appears to us that the carer is not absolutely essential to the ability of the cared for to watch the show, then we reserve the right ask for payment for the ticket or for the carer to leave. For the avoidance of doubt, the carer must be required to care for the person in question during the performance to qualify for a complimentary ticket when such tickets are available.

Concession prices, when available, are extended to all of those with disability, as they are to children and senior citizens.

Disclaimer Notice

Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions...

  1. Spa Pavilion Ltd accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained at this website.

  2. Performance details on the site are subject to change without prior notice. Spa Pavilion Ltd accepts no responsibility for the accuracy of information or material accessed through the site.

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  5. You will only use this website for personal private use.

Copyright Notice

The text and images contained in this website are protected by copyright and other intellectual property rights. You can print or download any part of these text and images for personal use only and any copies must retain the copyright or other intellectual property notices contained in the original material. Any other use could lead to action or breach of copyright. No part of this site may be reproduced by any process without written permission from Spa Pavilion Limited