Terms & Conditions
The Promoter reserves the right to refuse admission to the ticket holder if in the reasonable opinion of the Promoter admission of the holder to the Venue might be a risk to the safety of the audience and/or the holder and/or effect the enjoyment of the audience and/or the running of the performance, for example if the holder appears to be under the influence of drink and/or drugs and/or is acting aggressively. The Management reserve the right to alter the programme, cast and times due to unforeseen circumstances or reasons beyond the control of Spa Pavilion Ltd. Once purchased the tickets cannot be refunded. Once purchased tickets may only be exchanged for the same priced tickets within the same production, subject to availability, if returned to the Box Office no later than 48 hours prior to the performance. An administration exchange charge of £2.00 per ticket will be made. Once purchased tickets may not be re-sold or transferred for profit or commercial gain by any other outlet than the Spa Pavilion Box Office or one of its authorised agents. Failure to comply will make the ticket void. As such, tickets re-sold and/or bought on internet auction sites (such as Ebay or similar) will be void and therefore entry to the theatre may be prohibited. The theatre operates a re-sale service only for shows that have sold out. A £2.00 per ticket fee is payable on all successful re-sales by the seller of the unwanted ticket. Spa Pavilion Limited cannot accept responsibility for an unsuccessful re-sell. Conditions of sale are available upon request. Spa Pavilion Ltd charge a booking fee for all purchases made by credit/debit card and cheques. This charge covers administration and financial costs only. On-line and web ticket sales may only be paid for by a Credit Card issued by a UK bank, with tickets posted to the registered cardholder address. All other purchases must be made in person at our Box Office or through an Authorised Agent. Photo ID will be required for non-UK Bank Issued Cards. A ticket re-sale service is available only for shows which have sold out. A £2.00 per ticket fee is payable on all successful re-sales by the seller of the unwanted ticket. Spa Pavilion Ltd cannot accept responsibility for unsuccessful re-sell. Where an event is postponed or cancelled with no alternative performance available, a full refund will be honoured on all tickets purchased including booking fee. No further compensation will be offered. Some concerts contain high noise levels, pyrotechnics and strobe lighting. Every effort will be made to notify customers by way of signage on the evening. However, Spa Pavilion Ltd cannot accept responsibility for any issues resulting from the above. If information regarding usage of the above is required prior to the event please contact the Box Office. Spa Pavilion Ltd is registered with the Data Protection Registrar. In accordance with the Data Protection Act 1998, customers are asked at the point of sale whether they wish to be contacted with information of future events and whether customers wish to receive information by other third parties of relevant interest. Full details of our Data Protection policy can be obtained on request. In the event of a performance cancellation, the Management will offer tickets for an alternative performance (subject to availability) to the seat value already purchased or a refund at their absolute discretion. No liability whatsoever is accepted for any loss or damages in excess of the ticket price and booking fee paid.
Latecomers will only be admitted at a suitable break in the performance Patrons behaving inappropriately may be ejected from the theatre - this can include noisy or disruptive children and their parents Complaints should be directed to the Duty Manager, by email to firstname.lastname@example.org or in writing to Spa Pavilion Ltd, Undercliff Road West, Felixstowe, Suffolk IP11 2DX. Full terms and conditions are available on our website or from the Box Office All of these Terms & Conditions are governed by English Law
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